Show All Answers

1. Who would I call for an emergency call during non-working hours?

Call 630-530-3050.

2. Is there a charge for an emergency call?

No.

3. If I have a non-emergency problem who should I call?

Call the Public Works Department at 530-3020 and they will write up a service order which service personnel will respond to.

4. What is the scope of work of the Utility System Maintenance Division?

Maintenance of all water mains, storm and sanitary sewers and water meter reading.

5. How many miles of water main / storm and sanitary sewers does Elmhurst maintain?

Approximately 150 miles.

6. How many water customers does the City of Elmhurst have?

About 14,000 water billing customers.

7. What might cause my water bill to be higher than normal?

Water sprinkling in the summer, toilets running due to old parts, leaky faucets or flush tanks and water softener programs.
Leaving water run to prevent pipes from freezing inside properties.
Broken pipes or outside leak sillcock, which may have frozen during winter.
Extra people living at residence, guests from out of town or family members moving in.

There is an added charge for excess use.

8. Why do I sometimes have low water pressure?

It could be a problem in the water softener, a plugged faucet screen, cartridge, or shower head. In addition older homes may have galvanized steel piping that have restrictions on the inside from a build up of mineral deposits.

9. What might cause a resident not to have any water?

Non-payment of a water bill, frozen pipes in water, a plugged meter or plugged faucet aerator.

10. How many storm water inlets (curb drains) are there in Elmhurst?

Approximately 5,000.